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Shipping & Returns Policy

Ready-Made Terrariums – Local Delivery Only

We currently deliver terrariums only to select postcodes: Hornby (8042), Halswell (8025), Templeton (7678), Prebbleton (7604), Rolleston (7476), West Melton (7618), and Lincoln (7672).

Click & Collect: Free from our Rolleston, Selwyn location – email us to arrange a time.


Kokedamas, Pots, Plants & Other Products – NZ Wide

Click & Collect: Free from Rolleston, Selwyn – email contact@alwaysalive.co.nz to arrange.

Shipping Costs

  • Christchurch (non-rural) –  $7 delivery
  • South Island – $10 (non-rural) 
  • North Island – $13 (non-rural) 
  • Small items (e.g. keyrings, pins) – $6 NZ-wide
  • Rural delivery  incur a $6 surcharge
  • Free shipping on orders over $99

Shipping Times

Orders with plants

We’re based in Christchurch and plan shipments carefully to avoid plants sitting in courier depots over weekends.

  • North Island: Collected Mondays & Tuesdays
  • South Island: Collected Mondays, Tuesdays & Wednesdays
  • Delivery time: Usually 3–5 days after collection
  • Tracking: Sent by email (check spam or promotions folder if you don’t see it).

Orders without plants

  • Dispatched within 1–2 business days
  • Delivery usually 3–5 days after dispatch
  • Tracking emailed to you.

Returns & Exchanges

We follow the Consumer Guarantees Act:

  • No change-of-mind returns or exchanges for terrariums or plants.
  • For faulty items, email contact@alwaysalive.co.nz within 5 days of receiving your order.

Reporting damage

Please send us:

  1. A photo of the damaged packaging
  2. A photo of the item damage (and interior damage if possible)

Lost packages

If tracking shows “delivered” but you haven’t received it, contact us immediately.


Important Information

  • Ensure your shipping address and contact phone number are correct.
  • We can’t take responsibility for lost or stolen items sent to an incorrect address.

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